Make an Appointment

Prior to your appointment you will be sent a registration form to your email. Please complete this in as much detail as possible prior to your appointment to help us get the most out of the consultation for you.

Payments will be processed on the day of your appointment. For details on our fee structure and concessions please see standard fees above or call us to discuss.

All new telehealth bookings require payment up front prior to the appointment. A payment link and invoice will be sent at the time of booking or prior to your appointment. You may call our administration team on 0435 464 778 if you wish to make payment over the phone. Our admin team may also contact you by phone to arrange payment prior to your scheduled appointment. If payment is not received prior to the appointment, we reserve the right to cancel or postpone your appointment. 

All review appointment fees are due and payable on the date of service, or within 7 days in the event that an invoice is provided. If payment is not made within 7 days of receipt of an account, a late fee may apply. For telehealth appointments, this practice uses the secure payment platform, Medipass, to save your payment details and pay your appointment fees. Your consultation fee payments are processed automatically at the end of your appointment from the nominated credit/debit card provided by you and stored electronically on Medipass. Please note that failure to pay your invoice may result in additional charges. 

Please contact us or see our Terms and Conditions for more information.

If you need to cancel your appointment, you can do so calling 03 9088 4252.

Missed appointments and late cancellations disadvantage clinicians and other patients. If less than 48 hours’ notice is given for a missed appointment, you may be charged up to the cost of the consultation. Failure to attend will incur full consultation cost. We reserve the right to charge a cancellation fee, equivalent to the fee of the original scheduled consultation. NDIS clients who cancel within 7 days, or a minimum of 2 business days, may be charged 100% of the consultation cost as per NDIS guidelines.

If you would like to reschedule an appointment, please do so by calling 03 9088 4252  by cancelling your appointment and re-booking your preferred time.